Customer Service Representative

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Healthgram has been repeatedly voted the healthiest mid-size employer in Charlotte, NC. Conveniently located right off of I-77. We offer career advancement opportunities, Medical, Dental and Vision coverage options, Company paid Life Insurance and LTD, and a Company sponsored 401(k) plan with matching contribution. Incentive based wellness program is top notch – offering onsite massages and daily lunchtime exercise classes. We value what is important to you so we have paid holidays to celebrate and paid time off to recharge.

Overview:
We’re making healthcare easier for everyone to understand. Our Customer Service Representatives are the go-to contacts for our members; helping them resolve issues, answer questions and accurately quote plan benefit and claim processing details.

How you’ll add to the team:
• Provide efficient yet personalized service to our members.
• Work diligently to resolve or coordinate resolution of member issues.
• Assist members in understanding their benefits coverage and other services offered through Healthgram, such as employer wellness programs.
• Help us create a wave of smarter consumers who are armed with knowledge.

What you’ll bring:
• Two or four-year degree from an accredited university or technical program.
• A coachable attitude and strong work ethic.
• Professional phone etiquette.
• A general understanding of employer-sponsored benefit programs.
• A drive to make a difference in the way employees think about their healthcare benefits.

To apply:
Please send resumes to careers@healthgram.com.

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