Medical Software Installation and Support Engineer (EXPIRED)

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Our company:
Medicor Imaging provides dental and medical imaging software to enterprise level customers like dental schools, hospitals, and the US military. Located in South End, a quick walk from the East/West Blvd. Lynx station, Medicor Imaging is a casual place to work (shorts and a t-shirt are common attire) and has a tight-knit team.

The position:
We are looking for a competent and professional Installation Engineer/Customer Service Rep to install digital dental imaging systems in large enterprise environments and to support and maintain strong relationships with customers. Responsibilities include installing and configuring software at customers’ sites, training staff at enterprise facilities on Medicor’s software from both an end-user and IT perspective, and providing technical support from our office over the phone, email, and remote sessions when not on site with a customer. The candidate should be able to learn and adapt quickly to new technology, have excellent customer service and communication skills, and understand most common concepts of a Windows and TCP/IP network, including server components. Experience with dental digital radiography systems and/or PACS systems is a plus, as is experience programming basic applications.

This position requires a great deal of travel throughout the US and internationally to dental schools, US military bases, and hospitals. Willingness to travel is a must.

Experience desired:
Windows Server 2003/2008/2012 (moderate)
• Network load balancing / clustering
• Active Directory
• Security
• Windows registry

Windows XP/7/8/10 (advanced)
• Troubleshooting drivers
• Troubleshooting software
• Dealing with secured networks
• Windows registry

Microsoft SQL Server (basic)
• Backing up and restoring databases
• Creating databases
• SQL Management Studio
• Advanced query experience not required but desired

TCP/IP (moderate)
• DHCP
• DNS
• Firewalls
• TCP/IP Subnets

Customer Service
• Support over the phone, over remote session, and onsite
• Support ticketing systems

How to apply:
Email your resume to recruiting@medicorimaging.com.

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