American Service Brands is looking for a dynamic individual to provide level one hardware and software support to its employees. This requires excellent communication skills and the ability to analyze, troubleshoot, resolve, and document all technical problems.
• Embrace our core values: Unwavering commitment to excellence and striving for better results, better systems, and better ways to serve.
• Provide Technical support to your fellow coworkers and customers.
• Effectively communicate necessary technical and non-technical information to coworkers in a simple and concise manner in person, phone and e-mail.
• Resolve complex problems that require in-depth analysis and troubleshooting.
• Provide fast, friendly support to all members of the company, many of whom are on a deadline.
• Ability to multitask on day-to-day basis and larger projects.
• Record, track, and document the problem-solving process, including all successful and unsuccessful troubleshooting actions made through final resolution.
• Develop solutions and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Maintain device inventory
• Use our ticketing system
• Diagnose and resolve software and hardware problems.
• Setup and configure Apple Products such as desktops, laptops, and some PC devices and connect them to our MDM.
• Perform preventative maintenance such as Phishing awareness
• User accounts creation and maintenance
• Knowledge with networking administration
• Minimum of 3 years experience with Windows and MacOS desktop support or A+ Certified
• iOS, Office 365 and Microsoft Apps skill friendly.
• Excellent written and oral communication skills.
• Ability to effectively adapt to rapidly changing technology and multitask in a fast-pace support environment.
• Fundamental knowledge of user management database with Office 365 user support.
• Intermediate to advanced technical support experience with: Freshdesk, Hexnode, Network Troubleshooting, Microsoft Office, Windows 10, OSX troubleshooting, Office 365 Apps, &iOS.
• Service Titan Experience is a plus.