Front of House Manager

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Whitewater is rooted in the belief that the active, outdoor lifestyle is for everyone. We are a team whose culture and work environment are dedicated to providing real engagement through authentic experiences. By promoting an active, outdoor lifestyle, we build community and opportunities for people to come together.

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Overview:
Front of House Managers at the U.S. National Whitewater Center (USNWC) are responsible for supervising the front-of-house staff and operations of the River’s Edge restaurant, Pump House Biergarten, catered events, and other food and beverage outlets.

Responsibilities:
• Maintain a strong presence on the floor during restaurant hours
• Ensure quality standards for food and dining experiences are met
• Anticipate guest needs, and provide each customer with a positive, engaging experience
• Hire and develop front-of-house staff
• Enforce performance expectations and utilize evaluation techniques
• Lead by example, and hold the team accountable
• Facilitate communication between the front-of-house and back-of-house
• Project guest traffic at all food outlets in preparation for efficient daily operations
• Manage labor costs, adjusting staffing levels as needed
• Practice daily recordkeeping of product waste and participate in monthly inventory processes
• Order food and beverage product based on predetermined par levels and anticipated business needs

Qualifications:
• Management level experience in a fast-paced, high-volume dining atmosphere
• Excellent leadership, management, and communication skills
• Excellent service skills, professional demeanor
• Ability to adjust operations based upon business demands
• Maintain availability to work nights, weekends, and holidays with frequency

Benefits:
• Facility Access
• Staff Discount Program
• Health, Dental, Vision
• Flexible Spending Account
• 401(k)
• Paid Time Off

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