Customer Care

As a part of our training program, all employees will start out briefly in the warehouse. We utilize a cross-training method that is designed to accelerate your knowledge of our products. This is a vital step to being a proficient Customer Care Representative.

Overview:
We are looking for someone who is compassionate, empathetic, and proactive when it comes to
customer service. The right candidate will be on the front lines of our web-based business.

Responsibilities:
• General phone and email queries and complaints
• Promptly answering phones and transferring to appropriate parties when necessary
• Learning our products in order to provide technical expertise and support to customers
• Managing FedEx claims
• Customer returns
• Manually entering orders through our POS system when necessary
• Notating accounts with records of customer interactions, comments, and complaints
• Assisting project consultants as needed

Qualifications:
Soft skills
• Excellent communication skills, both written and oral
• Ability to relay bad news regarding uncontrollable issues, such as shipping delays, to
customers with empathy and understanding
• Ability to multitask
• Detail orientation
• Ability to adapt to change with ease
• Efficient work habits
Hard Skills
• Proficiency in Microsoft Office
• Proficiency in ODOO or the ability to learn and navigate new software systems quickly