Customer Care

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As a part of our training program, all employees will start out briefly in the warehouse. We utilize a cross-training method that is designed to accelerate your knowledge of our products. This is a vital step to being a proficient Customer Care Representative.

We are looking for someone who is compassionate, empathetic, and proactive when it comes to
customer service. The right candidate will be on the front lines of our web-based business.

• General phone and email queries and complaints
• Promptly answering phones and transferring to appropriate parties when necessary
• Learning our products in order to provide technical expertise and support to customers
• Managing FedEx claims
• Customer returns
• Manually entering orders through our POS system when necessary
• Notating accounts with records of customer interactions, comments, and complaints
• Assisting project consultants as needed

Soft skills

• Excellent communication skills, both written and oral
• Ability to relay bad news regarding uncontrollable issues, such as shipping delays, to
customers with empathy and understanding
• Ability to multitask
• Detail orientation
• Ability to adapt to change with ease
• Efficient work habits
Hard Skills
• Proficiency in Microsoft Office
• Proficiency in ODOO or the ability to learn and navigate new software systems quickly