Middle School Program Manager

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Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research, and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.

Overview:
The Wake Forest University Pre-College Programs Department is committed to delivering inspiring and impactful educational experiences for students in middle school that will complement their academics to help them learn and grow. The ideal candidate will have a great attitude and driven personality to integrate with our team to assist in the leadership, development, and growth of Middle School Pre-College Programs. Under the general direction of the Executive Director of Pre-College Programs, the Middle School Program Manager will play an integral role in recruitment, program development and enrollment of the Middle School Programs well support Pre-College Programs as needed. This position is based in the Charlotte Center.

Responsibilities:
• Works collaboratively with the Executive Director of Pre-College Programs to create and implement successful programming and operation of the Middle School STEM Program.
• Shared accountability in meeting all program enrollment and student experience targets and goals for the Middle School STEM Program and the Kaplan Online Collaboration.
• Works alongside the Executive Director of Pre-College Programs to oversee day-to-day operations of the Middle School STEM Program and the Kaplan Online Collaboration including effective leadership of staff as well as focus on co-curricular and extra-curricular/evening and weekend activities as needed.
• Works collaboratively with the Executive Director of Pre-College Programs to research market trends and implement best practices related to Middle School Programming.
• Oversees and assists with the planning and development of Middle School STEM Summer Program and the Kaplan Online Collaboration.
• Ensures quality programming and student satisfaction for the Middle School STEM Program Academic Leaders and student participants.
• Strategize and implement a successful recruitment and marketing communications plan to meet the desired yearly goal of enrolled students for the Middle School STEM Program.
• Serves as the liaison with the various departments on campus; develops a strong collaborative partnership reporting back to the Executive Director.
• Manages the application process for the Middle School STEM Program. Manages application components to ensure files are complete for review.
• Utilizes CRM database and technology products to manage applications, process application components, and issue admissions decisions alongside the Executive Director in a timely manner.
• Maintains database(s) and system(s) for record-keeping, communication, tracking activities, and related statistical information. Prepares reports as needed.
• Implements and oversees the Student Caller Campaign for the Middle School STEM Program as well as student workers.
• Manages recruitment efforts such as Webinars and various recruitment events and initiatives as needed.
• Serves as a point of contact for prospective students, parents, teachers, and guidance counselors in-person as well as phone, and email in a timely, professional manner.
• Collaborates with the team on email creation, website updates, and all marketing and recruitment materials and initiatives.
• Delivers enthusiastic and educational presentations to individuals, and groups at middle schools and at recruitment events.
• Responsible for creating and distributing student surveys to all program participants, compiling results, and reporting to the appropriate members of the leadership team.
• Responsible for collaborating with the Executive Director in creating the annual End of Year Report outlining, effectiveness, program achievements and demographics/ statistics of the population served.
• Required to work one Saturday per month (September – May) for the College LAUNCH Program in Winston-Salem or Charlotte.
• Required to assist with the Wake Forest Summer Immersion Program in Winston-Salem and Charlotte.
• Provides leadership in process planning, operations, and logistics for all Middle School Programs.
• Provides support as needed for all Pre-College Programs.
• Ability to travel domestically as needed and is required to work evening and on weekends.

Qualifications:
• Bachelor’s degree plus two to five years of experience or an equivalent combination of education and experience.
• Strong interpersonal skills and ability to work effectively with a wide range of constituencies.
• Excellent communication skills, both oral and written.
• Commitment to customer service and the ability to maintain confidentiality essential.
• Comfortable in a highly automated environment and working out of multiple databases; demonstrated proficiency in Microsoft Office Suite, the Internet, and online software.
• Strong organizational skills; ability to manage multiple responsibilities simultaneously and take initiative to suggest new opportunities and processes.
• Demonstrated problem solver.
• Detail-oriented and a team player.
• Ability to work autonomously, as well as in a cooperative and collaborative manner.
• Ability to maintain the confidentiality of records and information.
• Ability to work one Saturday per month for the College LAUNCH program.
• Experience in program coordination or education administrative support preferred.

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