Bi- Lingual Intensive Case Manager (English & Spanish)
The Intensive Case Manager (ICM) will provide comprehensive, individualized, empowering, strength-based, and outcome-focused services to caseload students and their families. The Intensive Case Manager position serves students and families who are experiencing a crisis. The goal of this position is to help students and families address their most serious levels of concern and to assist them in establishing stability within their situation. The Intensive Case Manager will help students and families gain access to needed resources and the highest level of care (i.e. behavioral, social, physical, and emotional) to meet their needs.
The ideal candidate will have experience with conducting assessments and home visits, implementing evidence-based interventions, utilizing motivational interviewing, coordinating crisis assistance, and collaborating with other youth/human service agencies in the community. The Intensive Case Manager will be responsible for the overall planning and management of implementing the Communities In Schools’ (CIS) model of integrated student support. Candidates should be proficient in English and Spanish with reading, writing, and speaking.
• Support students and families in crisis and help them navigate systems.
• Act as a liaison between the students, family, community, and school site; connect resources to students and families.
• Execute weekly one-on-one check-ins with students.
• Facilitate communication and to support students to problem solve, set goals, and establish patterns to achieve goals.
• Contact parents by phone, email, and home visits to share information and develop plans.
• Work deeply with family and other natural and community supports.
• Connect students and families to critical/basic needs.
• Respond to student/family crisis and/or trauma.
• Provide non-clinical counseling.
• Develop comprehensive case plans for each student/family receiving services; implement school-based site plans, maintaining required documentation.
• Collaborate with school administrators, staff and teachers in the implementation of the Communities In Schools model. The site team may include other Communities In Schools employees, volunteers, school staff or faculty and/or other community partners. This process will include the building and nurturing of school staff relations, relationships to school and community, and the engagement of volunteers for the delivery of services.
• Serve as a member of the school support team that develops the annual school needs assessment. This process will be based on such sources as data collected by school districts and schools as part of overall school improvement initiatives, surveys, and discussions with staff, parents and students, and evaluation results from the previous year.
• Collaborate with the site team to develop and implementation of the school support plan. The plan will include measurable objectives, as well as procedures for delivering school-wide services, targeted and sustained services, monitoring and adjusting services, and evaluating and reporting effectiveness.
• Lead and coordinate the delivery of evidence-based services based on best practice and risk factor research.
• Case manage students through targeted and sustained services that will be coordinated and provided at the school site for identified students.
• Monitor and adjust services as needed to maximize effectiveness and impact.
Implement a systematic data collection plan to evaluate the effectiveness of achieving school and student individualized goals and addressing the needs of individual students.
• Prepare an annual end-of-year report to share with the school and affiliate leadership which is instrumental in planning site services for the following year, as well as contributing to affiliate level reports for partners, the state office, and the Communities In Schools National Office.
• Lead and coordinate the delivery of evidence-based services based on best practice and risk factor research. Services provided should fall within the framework of Academic, Behavior Coursework, and Parent Engagement (ABC+P).
• Complete appropriate documents relative to capturing services provided to students within seven days of service delivery. Ensure accurate and timely data is entered in CIS Student Database System (CISDM).
• Work with students’ parents providing parent support seminars (i.e. Triple P Parenting) giving parents simple and practical strategies.
• Master’s degree in Social Work, Counseling, or a related field required. A Social Work license is preferred.
• Minimum of 2 years of successful experience working in social work and/or counseling required, experience working in a school environment preferred.
• Proficient in English and Spanish with reading, writing, and speaking.
• Previous case management; experience screening, and the referral process.
• Capacity for creative problem solving, conflict resolution, and violence prevention, with experience conducting presentations/workshops for groups.
• Exceptional interpersonal skills and an ability to build and maintain strong relationships while fostering a spirit of collaboration with internal colleagues and external partners; with students, parents, and school personnel.
• Possess strong time and project management skills; have specific examples of such work, self-starter, well organized, detail-oriented, and able to effectively work independently and within a team framework in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to write/edit reports, business correspondence, and procedure manuals.
• Experience working with Microsoft Office and Google Suite.
• Ability to work with people from diverse backgrounds.
• Self-motivated with the ability to work independently.
• A valid NC driver’s license and an acceptable driving record.