Credit and Collections Supervisor

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Overview:
The Credit & Collections Supervisor will report to the Credit & Collections Manager and will be responsible for credit extension processes and collecting outstanding receivable payments on behalf of SnapAV and subsidiaries. This role requires a detail-orientated individual who can prioritize and multitask both over the phone and email. This role is part of a team with members in both the Charlotte, NC office, and Draper, Utah office. Excellent customer service and a high sense of urgency when assisting customers are key attributes that will contribute to the success of the Credit & Collections Supervisor.

Responsibilities:
• Oversee the Credit & Collection team members based in Charlotte, NC, and Draper, UT
• Operate within multiple ERP systems
• Partner with internal departments and customers in regard to outstanding payments
• Assist with major customers requiring individual attention, marginal accounts, problem accounts or special credit arrangements
• Assist in conducting credit review on customers to lower, maintain or raise credit limits in accordance with established company policies and terms in a timely manner
• Conduct outbound calls to establish payment confirmations
• Responsible for answering the collections email inbox pertaining to invoices, discrepancies, statement copies, etc.
• Assist with maintaining aging for all customers
• Partner and Assist with Customer Service and Sales in handling specific customers with problems and/or low credit
• Partner and Assist with Accounts Receivables to ensure process and procedures are in place to ensure proper application of payments and accuracy of the customer account balance

Qualifications:
Required
• High school diploma or equivalent
• 2+ years supervising other team members
• 3+ years of relevant experience in collections
• Demonstrated success leading a collections team
• Previous customer service experience
Preferred
Experience in consumer electronics
• SAP B1 and/or SAGE Experience
• Advanced skillset for Microsoft Excel and Word

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