Operations Associate

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Overview:
We are seeking talented Operations Associates to help us launch and grow a new business initiative in the auto transport brokerage industry. You will join us at the ground floor and have the opportunity to experience tremendous personal and professional growth.

Note: This position will be remote during the Coronavirus pandemic and for the foreseeable future.

Responsibilities:
Your primary responsibilities will include partnering with independent DOT-licensed auto transport carriers to fulfill our customer’s auto transports by posting the transports on industry load boards and reaching out to carriers in our network, maximizing our revenue and service levels in the process. You will ensure that all carriers we work with meet our rigorous standards for licensing, insurance, and other DOT or business requirements. You will also navigate between our customers and carriers, providing an important communication link throughout the pickup and delivery processes, while handling any issues that arise during the transport process. The Operations Associate will work hand-in-hand with our sales team to continuously improve our customer offering and operational capabilities and collaborate with our experienced business team and Sales Manager to scale the business.

Qualifications:
Operations Associates should demonstrate exceptional communication skills, confidence, and determination, with the ability to think critically about our business, our sales and dispatch processes, specific customers, and opportunities to improve. Strong organizational skills, with the ability to juggle multiple simultaneous transports, are critical. The successful Operations Associate will demonstrate a true sense of ownership and possess the drive, flexibility, and calm demeanor needed to resolve customer and carrier issues as they occur. A strong competitive spirit and innate desire to excel, while exhibiting the highest level of integrity are required. Experience working within customer relationship management systems and other applications is a plus.

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In general, we look for people to join our team who are self-driven, smart, persistent, creative, dependable, and eager to grow in responsibility. Strong interpersonal skills and a sense of humor are a must. Perhaps most importantly, we want people who are passionate about being successful!

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