Director of Ambulatory Surgery Center
We are Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA), the region’s premier eye, ear, nose, and throat care provider for adults and pediatric patients for more than 95 years, and we are looking to add to our team. As the largest multi-specialty practice on the East Coast — with nearly 20 locations throughout North and South Carolina, over 140 providers offering comprehensive adult and pediatric care, and a full list of ancillary departments and services — we strive to hire the best staff possible to take excellent care of our patients.
About the Facility:
Southpark Surgery Center (SPSC), is a Joint Venture between Novant Health Presbyterian Medical Center and CEENTA. The SPSC has been serving the community since January 2003. SPSC has 6 operating rooms, and to date has performed well over 11,000 surgical procedures annually, specializing in eye, ear, nose, and throat procedures. SPSC exceeds all national benchmarks relating to quality of care and safety for our surgical patients and families. In placing the highest possible value on positive relationships with patients, SPSC monitors their progress and customer satisfaction through independent surveys, which consistently demonstrate excellent patient, provider, and team member satisfaction scores. Additionally, SPSC provides excellent quality of care and safety while maintaining a low-cost option for our patients. With over 40 providers, a dedicated Anesthesiology group, and 80 employees specializing in both pediatrics and adult surgical procedures, SPSC is recognized and accredited as Deemed Status through The Joint Commission.
The Director is responsible for planning, organizing, and directing all activities of the facility according to its policies, procedures philosophy, and objectives. This role operates within the concept of the Distinctive Care Model and participates in financial and cost-containment decisions while ensuring that the facility meets all related Local, State, Federal, CMS, CFCs, or COPs and accrediting-body rules and regulations. The Director promotes a favorable image of the facility to physicians, patients, insurance companies, and the public and analyzes and evaluates nursing and clinical care to improve the quality of care given. This position works closely with the center’s leaders and medical staff in coordinating patient-care service functions and is a member of the Senior Leadership team of Charlotte Eye Ear Nose & Throat Associates.
• Coordinates and monitors operational activities for effective and efficient management of daily operations
• Serves as a liaison between patients, families, nursing, and medical staff to coordinate quality patient care
• Facilitates monthly and quarterly meetings including the Executive Leadership Committee, ASC Administrator Committee and CEENTA leadership meeting. Participates in facility committees, meetings, in services and activities
• Maintains facility and equipment to ensure cleanliness, sterility, and operations ability always
• Responsible for coordination of monthly Infection Control surveys
• Coordinates facility’s arrangements with contracted service providers (e.g. pathology, radiology, housekeeping)
• Analyzes work area and makes recommendations for potential cost-effective improvements
• Works in tandem with the ASC Financial Manager and other Financial resources to provide accurate and effective business office functions to maintain efficiency
• Works with the center’s board and medical staff leadership teams as needed to negotiate managed-care contracts and maintains positive communication with third-party payers
• Assists in the implementation and maintenance of the organization’s adopted compliance program
• Serves as the Compliance representative for the center and performs according to established compliance policies and procedures
• Achieves and maintains excellence with ASC metrics and quality programs. Assists in the implementation and maintenance of the organization’s adopted quality improvement program, policies, and procedures
• Evaluates suggestions, grievances and processes to identify opportunities to improve performance and quality of care
• Adheres to First Do No Harm safety policies and procedures in performing job duties and responsibilities
• Ensures that OSHA requirements are met by all staff and that supplies are readily available, and that documentation is current
• Implements and manages emergency preparedness plan
• Maintains open line of communication with Medical Director. Oversees medical staff and AHP credentialing program
• Works with the medical executive committee to ensure bylaws and associated documents are current
• Reviews policies/procedures to ensure continued compliance with state, federal and accrediting body rules, regulations and standards
• Remains current on all applicable state and federal laws, rules and regulations, and professional and accrediting body standards
• Responsible for all assets of facility, including equipment, inventory, accounts receivable, accounts payable, manuals, documentation, employee files, credentialing charts and financial records
• Responsible for protecting assets by working with Risk Management to ensure appropriate levels of insurance
• Coordinates patient care activities with surgeons and anesthesia providers to provide continuity of patient care
• Oversees all nursing and clinical activities during clinical emergencies to verify that patient needs are met
• Serves as the infection prevention practitioner for the center
• Personal & Professional Ethics – Must have integrity and honesty as this position is patient-facing. Adherence to professional ethics as delineated by CEENTA and federal regulations (e.g. HIPAA) is required. Recognizes patients’ rights and responsibilities and supports them in the performance of job duties. Respects patients’ rights to privacy, dignity, and confidentiality.
• Effective Communicator – Communicate in an organized and professional manner and apply active listening skill to encourages diverse perspectives and facilitate effective problem solving, to deliver optimum results meeting intended goals. Promotes effective communications among the facility’s clinical areas, business offices, and physician practices.
• Financial Acumen – Promote cost containment and efficient uses of facility resources. Analyze the work area and make recommendations for potential cost-effective improvements. Monitors payroll and benefits programs for accuracy, timeliness, cost-effectiveness, and compliance with state and federal regulations.
• Clinical Expertise – Must demonstrate and maintain current knowledge and skills necessary to provide care/services to the age of the patients served in the ASC. Must also possess the ability to assess the data and interpret the appropriate information needed to identify each patient’s requirements relative to their specific need.
• Professional Competence – Participates in continuing education and other learning experiences. Shares knowledge gained in continuing education with staff. Maintains membership in relevant professional organizations. Seeks new learning experiences by accepting challenging opportunities and responsibilities. Applies accepted clinical and nursing principles and practices to patient care activities in the facility. Enforces clinical and nursing practice standards and licensing/accreditation rules and regulations to provide quality patient care.
• Bachelor’s Degree with 5 years of experience as an administrator in an outpatient surgery setting OR Master’s Degree in Health Administration, Nursing Leadership, Business Administration or management with progressively responsible financial, personnel, operations management experience in a health care setting
• Operational management experience such as budgeting, financial management, clinical services management, or similar required
• Demonstrated leadership ability, entrepreneurial skillset, project follow-through, effective communication skills, both written and verbal, and proven ability to interact well with physicians is required
• Prior experience demonstrating a high-level ability to effectively manage and allocate organization resources is required
• Strong interpersonal communication skills, ability to work on multiple projects at once.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Strong computer literacy, proficient in MS Office applications and corporate-specific platforms, ability to operate medical equipment to guide the selection and bid process. Proficient in the operation of clinical equipment in a safe and appropriate matter.
• Epic EMR software experience is preferred.