Ophthalmic Assistant

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We are Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA), the region’s premier eye, ear, nose, and throat care provider for adults and pediatric patients for more than 95 years, and we are looking to add to our team. As the largest multi-specialty practice on the East Coast — with nearly 20 locations throughout North and South Carolina, over 130 providers offering comprehensive adult and pediatric care, and a full list of ancillary departments and services — we strive to hire the best staff possible to take excellent care of our patients.

We are currently looking for an Ophthalmic Assistant who will be responsible to assist the physician by providing preliminary medical evaluation to include diagnostic evaluation for clinical patients as well as providing medical treatment and medical care services to patients by performing duties within the scope of the policy and procedures defined by CEENTA.

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) has been a premier employer for nearly a century. We’ve been named Best Places to Work and Healthiest Employers of Greater Charlotte by Charlotte Business Journal, Top Work Places by Charlotte Observer, and Practice of the Year by North Carolina Medical Group Management Association.

Responsibilities:
• Gather essential medical information from the patient and enter information utilizing EHR platform.
• Provide clinical triage by responding quickly and performing needed tasks while properly documenting the patient encounter.
• Provide scribing services in an effective and productive manner.
• Preform preliminary ophthalmic work up including obtaining pressures and checking visual acuities., completing a slit lamp exam and checking visual acuities.
• Perform diagnostic tests if necessary including; Visual Field and OCT testing.
• Coordinate surgical services including verification of insurance coverage by providing necessary information to the insurance company to expedite the prequalification process when directed.
• Prepare exam rooms including the disposal of contaminated supplies and sterilize medical tools and equipment.
• Restock medical tools and equipment and arrange exam room instruments in addition set up lab trays necessary for a patient’s exam and procedures.
• Educate patients and/or caregivers with information on medical procedures, instruct on dietary issues, therapies and medications relevant to their specific health condition.
• Transmitting prescription refills as directed to pharmacies.

Core Competencies:
• Reliability and Dependability: Dependability and trustworthiness. Maintains acceptable attendance and punctuality.
• Computer Savvy: Ability to utilized electronic medical records to properly document a patient encounter as well as other applicable related software.
• Customer Service: Demonstrate exemplary customer service to ensure a positive patient experience.
• Information Collection & Management: Able be able to collect, organize, and monitor patient information and clinical data accurately and efficiently. This data includes Protected Health Information (PHI), which must be handled in compliance with the Health Insurance Portability & Accountability Act (HIPAA).
• Adaptability: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things and demonstrates openness to new organizational structures, procedures, and technology.
• Organizational Skills: Plans and organizes tasks and work responsibilities to achieve objectives. Sets priorities. Schedules activities.
• Medical Knowledge: Intermediate understanding of Eye terminology and anatomy and best practices when triaging patient calls.
• Patient Facing Communication: Ability to effectively communicate expectation of therapy and services using terminology patients can easily understand in a friendly and positive way.

Qualifications:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Valid and active certificate from JCAHPO as a Certified Ophthalmic Technician or as a Certified Ophthalmic Assistant is a plus but is NOT required.

Skills:
• Customer Service and organizational skills, data entry, written and verbal communication skills, maintain positive team-oriented attitude with an attention to details
• Ability to follow procedures and processes in accordance to CEENTA standards utilizing: (may vary by specialty and/ or physician)
• Phoropter
• Tonometry
• Slit Lamp
• Pachometer
• Visual Field machine
• Fundus camera
• OCT machine
• Lensometer (manual and automated)
• Color plate
• Amsler Grid
• Autoclave
• Schirmer test
• Blood pressure cuff
• Stethescope
• Glucometer
• Network computer software applications, practice management software and applicable electronic medical record software
• Experience using EPIC is a plus but is not required

Benefits:
• Full medical insurance coverage on the first day of employment
• Dental, short- and long-term disability, and life insurance
• Employer-matched 401(k)
• Generous ETO plan with 7 annual paid holidays
• Discounts for the employee and their immediate family on services and goods provided at CEENTA.
• CEENTA offers continuing education and opportunities for advancement within the company.

Note:
Positions available at CEENTA’s SouthPark, Huntersville, and University locations.

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