The Community Relationship Manager is part of Goodwill’s Business Relationship Management Team (BRM). BRM is a specialized team within Goodwill’s service system with a unique perspective on employer trends, hiring needs to ensure Goodwill stays focused on delivering quality services to reach impact. By providing Goodwill services with intelligence on employer practices and what it takes to be successful, Goodwill is equipped with ‘end-user’ expectations that should be integrated into on-going process and program improvements.
As a voice of the employer, BRM dedicates the majority of its time building relationships and nurturing the relationship with employers to develop strategic partnerships. These relationships are designed to understand business and hiring needs as well develop multi-faceted partnerships that support Goodwill services in a variety of ways including hiring opportunities for clients. For this knowledge to be leveraged, BRM works collaboratively with internal Goodwill Teams to provide information and supports to clients about employers in general and more specifically employers with relevant and targeted opportunities.
The Community Relationship Manager will have three primary focus points for Job Development
• Veterans and Project GoodJobs for Veterans.
• IT Technology Training.
• Supporting Graduates from GISP’s Skills Training Classes.
Other responsibilities include
• Identify employers and partners that match with Goodwill values, mission and expectations as a quality work environment.
• Seek and track employers are in-line with family-sustaining employment positions.
• Thrive in a dynamic, fast-moving environment.
• Effectively work independently and/or in a team-based environment.
• Effectively multi-task and manage frequent changes, delays or unexpected events, be flexible and/or adaptable as work requirements change.
• Gather, source and analyze complex data as it relates to the interpretation of specific grant information.
• Identify employers who have an advancement model (internal promotion practices).
• Identify employers who have a learning culture.
• Maintain and share the intel on employer and hiring trends in our market.
• ‘Boots on the ground’ intel about employer hiring practices and employee benefits.
• Getting ahead of general job postings.
• Keep GISP relevant with skills needed and employer expectations.
• Focused job fairs and employer education to sync with objective within GISP Training courses.
• Provide employer education opportunities for clients closest to being employment ready.
• Create networking events for those underemployed, unemployed and looking for advancement.
• Understand employer hiring needs across the Charlotte region and present solution-oriented opportunities to match clients with hiring opportunities.
• Maintain tracking system of assigned participant’s status utilizing CRM and ensuring all status are annotated.
• Develop and manage growing strategic partnerships with employers and public sector entities to provide effective workforce placement and employment opportunities for graduates.
• Schedule, participate and transcribe the Initial Assessment of new GISP partner employers ensuring that all necessary documents are secured and correctly filed into database.
• Conduct participant follow up to verify status, utilize status to prioritize action items for each candidate.
• Maintain reports including participant’s status, interview status and hires.
• Conduct job matches for program participants based on client’s preferences, experience and enrolled industry track within outlined Key Performance Indicators.
• Follow up with clients on job submissions provided, adjust matches based on client feedback.
• Continuously seek out improvement to the GISP program and provide recommendations.
• Call on local businesses to secure revenue producing opportunities for Goodwill’s business enterprises.
• Assist Goodwill staff in developing job fairs, work experience opportunities, on-the-job training and incumbent worker training programs.
• Maintain timely documentation of activities and services in accordance with requirements and compiles and disseminates reports as requested by Goodwill.
• Confer with and assesses employer needs to identify and close gaps in employer/business services. Research labor market trends and recommend strategies to improve employer services. Local Chamber of Commerce responsibility as assigned on a monthly basis for labor market and networking information.
Education and relevant experience:
• Must have experience in Business to Business consultative selling, must be comfortable in acquiring Industry specific job opportunities from a variety of employers, must continually build and expand long-term employer partnerships to meet their talent acquisition needs, must be able to act as an advocate to establish and fulfill Veteran and Technology specific job opportunities.
• Bachelor’s degree (B. A.) from 4-year college or university in Business, Psychology or a related field and 2 years of experience working with businesses and/or persons seeking career development services or the equivalent combination of education and experience.
Open to working modified or flexible night and weekend schedules based on business needs.