Executive Director

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Charlotte Family Housing’s strategic model leverages three critical methods to achieve long-term success, stability and self-sufficiency for the families they serve.
Housing families
Families’ immediate needs are met through temporary shelter in one of three facilities: Elizabeth House, Hawthorne Place and Plaza Place. Here they have safe, decent housing and can begin moving toward stabilization and independent living. During the shelter phase of the program, housing resource coordinators connect families with permanent housing through a network of nearly 70 partner housing provider/landlords in 25 zip codes across the city. CFH works with participating housing provider/landlords and provide rental subsidies that span the gap between the families’ earning capacity and the market rental rate until they can sustain housing on their own.
Building partnerships
Once families transition from shelter to housing, the clinical work to address their fundamental issues begins. Throughout the program, clients partner with Masters-level social workers, who work with the family as a whole to address challenges beyond housing, including mental health, physical wellness, job-readiness, budgeting, education and other barriers to family stability. Trained volunteers, often from the faith community, also provide intentional networks of support to guide families forward.
Empowering change
CFH’s mission is based on fostering independence instead of enabling dependence. CFH offers vital tools such as matched savings accounts, micro-loans for qualified emergencies, auto loans at below-market rate and a holiday store where families budget for and purchase gifts for a fraction of the retail price.

Overview:
Charlotte Family Housing (CFH) seeks an experienced Executive Director (ED) with a demonstrated commitment to organizational excellence to lead the organization and build on its mission to empower Charlotte/Mecklenburg County families to achieve long-term self-sufficiency through shelter, housing, supportive services and advocacy. This individual is well prepared to provide the inspired external and internal leadership required of this role. The new ED must have proven, significant and successful organizational leadership experience and the ability to oversee fundraising, programs and overall operations while working effectively with both the leadership team and the board to guide the organization. The ED must also possess the talent to listen and communicate effectively and to build relationships with multiple constituencies, including the Board, staff, donors, media, government officials, agency partners and other community leaders.

Responsibilities:
• Responsible for oversight of administration of overall operation of the corporation, including reviewing and evaluating the results of program activities, ensuring that continuing contractual obligations are being fulfilled, allocating resources for greater program effectiveness and efficiency, developing organizational and administrative policies and program objectives for Board consideration.
• Leads long range planning and visioning, including assessment of community needs in partnership with the Board of Directors and staff.
• Serves as agency spokesperson. Oversees all marketing and public relations and advocacy efforts, acts as liaison with partner organizations and nurtures and expands the organization’s key external relationships.
• Leads organizational fundraising efforts in partnership with the board and development staff.
• Responsible for building and sustaining positive relationships and partnerships with other community agencies, funders, customers and other stakeholders.
• Manages budget development, financial forecasting and oversight in partnership with the Board of Directors and COO.
• Continuously monitor expenses and revenues compared to budget, providing regular reports to the board of directors and ensure the completion of an annual independent audit.
• Collaborate with CFSC Shared Services Finance Team to ensure accuracy with Accounts Payable, Accounts Receivable and Payroll.
• Establish and maintain productive working relationship with members of the board of directors, providing sufficient information to fulfill their policy-making responsibilities.
• Leads and motivates staff and volunteers to carry out long-term empowerment mission of CFH, especially revitalizing the Hope Team volunteer path.
• Effectively provides oversight and support for the effective management of the human resources of the organization according to authorized personnel policies and procedures that fully conform to current laws and regulations.
• Collaborate with the CFSC Shared Services HR Team to ensure quality and timely processes in relation to compliance, recruitment, employee relations, benefits and staff management.

Reporting relationships
The ED reports directly to the Board of Directors and supervises the Chief Program Officer, Chief Operating Officer and Chief Marketing & Strategy Officer. The ED will provide leadership to the organization and manage its ongoing affairs. The ED is responsible for directing and formulating the plan for achieving the organization’s mission and annual goals, fundraising from diverse sources, budgeting and fiscal management, operations and human resource management, marketing and communications, board management, and strategic planning.

Qualifications:
• Bachelor’s degree required. Human Services or relevant field preferred. MBA, Master’s or equivalent a plus.
• A proven track record of leadership and management with at least 5 years of senior management experience in a 40+ person organization – including administration, staff supervision, strategic planning, evaluation, budgeting and grant development.
• Knowledge of the principles and techniques of research grant administration, fundraising, contract administration and negotiation, community organization, fiscal and organizational management, principles and practices of marketing and public relations.
• Commitment to CFH’s mission, vision and values.
• Professional and personal style consistent with the philosophy and team-oriented culture of CFH.
• A record of successful fundraising with proven experience with government, foundations and major gifts.
• Exceptional financial skills – including budgeting, fiscal management and analysis.
• Strong marketing and public relations skills.
• Demonstrated cross-cultural competency and the ability to communicate effectively, orally and in writing, to diverse audiences and in a variety of contexts.
• Demonstrated ability to manage organizational operations effectively and efficiently.
• Human resources knowledge and experience– particularly supervision, coaching and evaluation of staff.
The ideal candidate will also have
• Familiarity with housing and homelessness.
• Sensitivity and ability to appreciate the points of view within the community, the board members, other agencies/organizations including a keen awareness of their needs and how to build collaborative partnerships.
• Ability to plan, direct and coordinate activities, negotiate and administer contracts, work with homeless services providers, commercial vendors, government agencies, community groups and other organizations as necessary.

Physical requirements:
• While performing the duties of this job, the employee is regularly required to sit, use hands /fingers to handle or feel and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
• Frequent work on computer keyboard.
• Occasional carrying, lifting, push or pulling (up to 25 lbs each).
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills and responsibilities of people so assigned.

To apply:
Submit a cover letter and resume with salary requirements to careers@childrenfamily.org. Please include the job title listed in the subject line. No phone calls or drop in’s please. Application deadline is March 15, 2018.

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