Digital Experience Designer

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE ® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe’s and its related businesses operate or service 2,365 home improvement and hardware stores and employ over 290,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.

Overview:
The primary purpose of this role is to contribute to the design and development of the informational frameworks and interfaces that make Lowe’s digital services come to life. This position works with multi-functional teams to produce customer-centric experience across a multitude of platforms and devices in order to optimize the Lowe’s customer experience.

Essential responsibilities:
• Crafts and presents concept mock-ups, wireframes, prototypes and other various forms of communications to convey effective and engaging messaging to the Lowe’s customer across all platforms.
• Contributes to the design and development of informational frameworks, helping with the creation of solutions and strategies across multiple digital platforms and customer interfaces that align with the ultimate business strategy at Lowe’s by enhancing the customer’s interaction with the brand.
• Conducts brainstorming sessions with multi-functional teams whose purpose is to create concept designs that are human-centric, and that effectively put the customer at the center of the decision-making process.
• Assists with the development of strategies on how to best communicate ideas around how Lowe’s can best utilize its digital presence to enhance the customer experience, using digital tools and other techniques to effectively document and present ideas.
• Partners in the management of external resources such as user experience developers, creative retail design firms, and marketing/branding firms in order to deliver upon concept ideas.
• Utilizes graphic design and communication design capabilities to produce and deliver messaging across digital and physical platforms that impacts the decision-making of customers, influencing their shopping decisions to ultimately contributing to the success of the Lowe’s brand.
• Contributes to multiple aspects of the creative process, including gathering and synthesizing customer experience design insights, ideation, prototyping and visual storytelling.
• Supports design research to understand the service-related challenges that customers and associates face.
• Assists in developing sound UX concepts, including the definition of customer needs, task analysis, and the creation of personas, storyboards, scenarios, user flows and use cases.

Required minimum qualifications:
• Bachelor’s Degree in Communications Design, Interaction Design, Service Design, Industrial Design, Graphic Design or similar fields of study.
• 2-3 years experience in digital design (IAD, UX, UI).
• Proficient capability of Adobe CS, Dreamweaver, Visio, OmniGraffle, Axure and other tools.
• Basic understanding of HTML 5 and CSS.

Preferred qualifications:
• 3+ years experience in digital design (IAD, UX, UI).
• Proficient capability of Adobe CS, Dreamweaver, Visio, OmniGraffle, Axure and other tools.
• Basic understanding of HTML 5 and CSS.
• Visual design and/or data visualization skills.

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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